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Privacy Policy

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Effective Date: 1-1-2025

At Crossroads Septic Solutions, we are committed to protecting your privacy and ensuring transparency about how we collect, use, and share your information when you engage with our services. This Privacy Policy outlines our practices regarding your personal data in compliance with A2P 10DLC requirements and applicable laws.

1. Information We Collect

We may collect the following information when you use our services:

1.1 Information You Provide

  • Contact Information: Name, email address, phone number, and other relevant contact details.

  • Message Content: Text, images, or other data you send through our messaging services.

  • Account Information: Username, password, and preferences associated with your account.

1.2 Information Collected Automatically

  • Usage Data: Information about how you use our services, including timestamps, message delivery status, and message interaction metrics.

  • Device Information: IP address, device type, operating system, and browser information.

1.3 Third-Party Sources

We may receive additional information about you from third-party service providers to validate your account or enhance service delivery.

2. How We Use Your Information

  • We use the information we collect to:

  • Deliver SMS and messaging services, including sending and receiving messages on behalf of our clients.

  • Comply with legal and regulatory requirements under A2P 10DLC guidelines.

  • Improve, personalize, and enhance our services.

  • Prevent fraudulent activities and ensure the security of our services.

  • Provide customer support and respond to inquiries.

3. How We Share Your Information

  • We do not sell your personal information. However, we may share it under the following circumstances:

  • With Service Providers: Trusted third-party vendors who assist in delivering messaging services.

  • With Regulatory Authorities: To comply with A2P 10DLC registration and campaign requirements, we may share your information with telecommunications carriers and regulatory bodies.

  • For Legal Compliance: To comply with legal obligations, protect our rights, or enforce agreements.

  • With Your Consent: When you explicitly authorize us to share your data.

4. Your Rights and Choices

    You have the following rights regarding your information:

  • Opt-Out of Messaging: You can opt-out of receiving SMS messages by replying with keywords such as “STOP” or as instructed in the message.

  • Access and Correction: Request access to or correction of your personal data.

  • Deletion: Request deletion of your data, subject to legal or contractual obligations.

  • To exercise these rights, please contact us at [support email or phone number].

5. Data Retention

  • We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations. Message content may be stored for auditing or compliance purposes in accordance with A2P 10DLC guidelines.

6. Data Security

  • We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no transmission over the internet is completely secure.

7. Children's Privacy

  • Our services are not directed to individuals under the age of 13. We do not knowingly collect personal data from children.

8. Updates to This Privacy Policy

  • We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review the policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Crossroads Septic Solutions

772 Aloe Rd N
Victoria, Tx 77905
Admin@crossroadssepticsolutions.com

361-571-8329

Website Property of Crossroads Septic Solutions LLC 
All rights reserved
772 Aloe Rd N.,
Victoria TX 77905
361-571-8329

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Chris Ragsdale  Installer License # OS003179  Maintenance Provider #MP0001984 

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